Friday, March 27, 2015

South Carolina Food Taste Test

...In which several West Coast people--people like me--sample South Carolina delicacies for the first time. Shrimp and grits, boiled peanuts, or spicy ginger ale might be a little uncommon. At least I've never tried them before. But where did they find Californians who haven't had sweet tea?


Tuesday, March 24, 2015

Smiles in the Aisles

When I went on a company-sponsored cruise a few years ago, I was dismayed by the pressure to be pleased at all times. It's not that our company was necessarily supporting this manipulative practice, but the hospitality industry certainly was. Am intrigued by the idea that happiness is something you can mandate, cajole, engineer, or  produce.

It seems that a significant part of the business of offering great service these days is telling people you’re offering great service. Persuade people to like you by telling them how much they like you. Give them a gift and leave the price tag on; make sure they know about all its features and how "perfect" it is for them. As if they have no choice but to like it. And be happier as a result.

Amazing how often this actually works. People are happy because you tell them what a great time they're having (Though, silly me, I want to reserve the right to come to my own conclusion).

On a flight home from Orlando I noticed (and yes, smiled) at Delta Airlines’ boast of “75 years of smiles in the aisles.”

Is labeling the java “great coffee” supposed to set people up to enjoy it more? Does it work? 

Thursday, March 05, 2015

Frenzy

OK... so blogging is hard to fit in these days. February was another month of publishing 40,000+ words elsewhere, and both February and March have had a sometimes frenzied load of travel and teaching. I meant to at least get a newsletter out before it began but settled for a frantic-sounding one, midstream, a few days ago.

Perspicacious readers should be able to tell that I need more time to sit still and ponder, but that's not going to happen just yet. I get back home from my last trip on March 21, but will probably be behind on my graduate school studies by then and have to scramble to catch up.

Of course, each of these activities has a sweetness of its own and can be very rewarding. That's part of why I do them. But the adrenaline from these events, increased by doing them all at the same time, is a dangerous addiction. Both Hubs and I are prone to this pattern. So the days one of us wants to just chill out are often ones when the other wants to be productive and has a long to-do list. I don't see us getting a consistent weekly sabbath until school is out.

I wonder if we can schedule a spring "break" to disrupt this cycle? Maybe around Easter?

If you haven't seen that frantic newsletter (and want to), take a look.