Wednesday, October 05, 2011
The Cookie Factor
The airline on which I traveled to get to that conference tends to nickel-and-dime its patrons at every turn, but comfort them with free, warm, chocolate-chip cookies at the end of each flight.
(Num num num...)
Likewise, at the place where I get my car's oil changed, they are always trying to up-sell customers ambiguous additional services - but also provide free, warm, chocolate-chip cookies.
Do you sense a plot?
Do such enticements work on you? Why or why not? 'Fess up, chocoholics!